"Inadequate care"

About: Pilgrim Hospital / Acute Medical Unit

(as a service user),

When I was taken to resus at Pilgrim Hospital, Boston, I feel I experienced inadequate care. Upon coming round from collapsing after being assisted to the toilet, a nurse spoke over me to another nurse asking if I was faking it.

Whilst on the ward I feel there were not enough health care staff. I feel my condition and pain was dismissed (there seemed to be a clear lack of knowledge and understanding about my condition, and prejudice also, in my view).

I was left in sodden sheets for hours, was not provided with adequate personal care, was left unattended which led to another collapse/fall in which I hit my head on the radiator, and when I had been left unattended to try and wash myself I had a seizure, which another patient alerted the health care assistants to.

They had to lift me onto the bed as I was coming round and was dropped so that I bounced, and the staff laughed. The whole experience left me feeling dehumanised, humiliated and degraded with a sense of shame and trauma from the experience.

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Responses

Response from Maxine Skinner, Matron Acute Medicine, United Lincolnshire Hospitals NHS Trust 13 months ago
Maxine Skinner
Matron Acute Medicine,
United Lincolnshire Hospitals NHS Trust
Submitted on 30/08/2023 at 11:50
Published on Care Opinion at 11:51


Dear waterge54

Thank you for taking the time to share your experience via Care Opinion. We would like to apologies for any distress caused during your recent stay at Pilgrim Hospital. This is far from the standard of care we expect and deliver.

The story has been tagged Acute Medical Unit and at Pilgrim we have two different wards, IAC and AMSS so we are unsure which one you stayed on..

We are keen to speak with you to discuss your experiences so we can ensure we share and learn from your experience with the correct team, please could you contact the PALs team on pals@ulh.nhs.uk If you should contact us via PALS can you please quote CO 1107895.

Regards

Maxine

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