"Nightmare at A&E Good Hope Hospital"

About: Good Hope Hospital Good Hope Hospital Sutton Coldfield B75 7RR

Posted via nhs.uk nearly 2 years ago

left waiting over 9 hours laying flat with my head supported with blocks and tape. Not been reviewed nor attended by any member of staff for a long period. Not even asked or allowed for any basic human rights needs i.e toilet use or drink or food No one seemed to know what was going on

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Good Hope Hospital

Submitted on 29/08/2023 at 07:56

Published on nhs.uk on 30/08/2023 at 10:09

Dear patient
Thank you for taking the time to provide feedback about the Good Hope Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that your experience with our Emergency Department was not a positive one and that you were left waiting so long without a review or communication from staff.
We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Facilitator at UHB

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