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"Lack of public toilet facilities at the Queen Elizabeth Building"

About: Glasgow Royal Infirmary

(as a relative),

I have been visiting daily for over 2 weeks at the GRI and i have had great problems finding public toilets in the building.

I suffer from colitis so require a toilet , regularly and at short notice. I have restricted mobility and disabled. While visiting on level 3 ward 64 and 63 I was told by staff that the closest toilets were at the basement. 

Unfortunately I had to use these basement facilities which is ONLY for ladies which I found quite inadequate as the were small cubicles with blue dim lighting and during the past 2 weeks one toilet has been permanently closed for use.

i find it hard to believe that a working hospital has 3 toilets in the basement and one , I believe, near a coffee shop somewhere.

On level 2 I was thankfully given a code for a toilet on that floor but when I asked again on level 3 ward 65 today, I was told that the public toilet was closed during covid and after covid it was made into a 2nd staff changing room.

i really am shocked at the lack of ladies and gents toilets. Please tell me where an aged, colitis suffering, disabled person can access a toilet in the queen Elizabeth building of Glasgow Royal Infirmary on all floor levels.

On the NHSGGS website for "Information about visiting" it states

"Pease use the toilets for the public (not for patients or staff ) when you can. Does that mean if no public toilets are available that the public can use patient and staff toilets?

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Responses

Response from Kevin Torbet, Admin Assistant, Patient Experience and Public Involvement, NHSGGC nearly 2 years ago
Kevin Torbet
Admin Assistant, Patient Experience and Public Involvement,
NHSGGC
Submitted on 11/09/2023 at 09:53
Published on Care Opinion at 09:53


picture of Kevin Torbet

Dear Maskless

Thank you for taking the time to leave us your feedback on Care Opinion and for bringing the issues raised above to our attention.

I have made initial contact with our Facilities Team in the Glasgow Royal Infirmary who have asked for some time to investigate these matters fully and will provide a response to these in due course.

We appreciate your patience in this matter.

Kind regards

Kevin

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Kevin Torbet, Admin Assistant, Patient Experience and Public Involvement, NHSGGC nearly 2 years ago
Kevin Torbet
Admin Assistant, Patient Experience and Public Involvement,
NHSGGC
Submitted on 11/09/2023 at 15:10
Published on Care Opinion at 15:10


picture of Kevin Torbet

Dear Maskless

I was pleased to hear you were able to meet with our Site Facility Manager Cameron to discuss the concerns you raised above.

I hope this has helped put your mind at ease that the matters raised are being dealt with.

Thanks again for bringing this to our attention.

Kind regards

Kevin

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by Maskless (a relative)

I appreciate meeting Cameron but as I indicated to him I still want detailed information and a map of all the Public toilets available in the building. As I pointed out to him there are NO Gents facilities at all as the basement toilets are closed. Also public toilets MUST have a sign on the door for visitors to be aware and signage to highlight where the closest facilities are.

I would also find it helpful if you could outline where baby changing and facilities for wheelchair users are.

I look forward to a further meeting when you have time to give me a full and comprehensive follow up to my enquiries.

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