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Outstanding ENT appointment

Posted By MrsMacKenzie

"Outstanding ENT appointment"

About: Forth Valley Royal Hospital / Ear, nose and throat

(as a relative),

This week I attended an ENT outpatient appointment with my mother. Consultant Mr Simpson introduced himself and immediately put us at ease with his lovely manner. Quick chat with my Mum and then, in the most professional, mesmerising, calm manner, he’d scoped up her nose and down to her vocal cords with absolutely no worry caused to her at all.

He then showed her the image on the screen and gave his opinion. Quick chat as to what course of action he thought appropriate, that lovely smile again and we were off…the whole thing took barely more than 5 minutes but didn’t feel rushed in the slightest. Thank you Mr Simpson for the most positive hospital experience we have ever had :)

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Responses

Response from Annemie Breesch, Service Manager, Women, Children & Sexual Health Directorate, NHS Forth Valley nearly 2 years ago
Annemie Breesch
Service Manager, Women, Children & Sexual Health Directorate,
NHS Forth Valley

Submitted on 08/09/2023 at 16:06
Published on Care Opinion at 16:33

Thank you for taking the time to share with us your experience with our ENT staff and Mr Simpson in particular. It is always lovely to hear that our patients have had a good experience and I am sure our staff will be delighted to read your story and I will ensure that it is shared with them.

Once again thank you for your kind words.

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