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Delays in clinic

Posted By Emma98

"Delays in clinic"

About: Musgrave Park Hospital / Children's Orthopaedics and biologics

(as a parent/guardian),

My daughter had a clinic appointment at MPH recently, we arrived fifteen minutes before we were due, and sign-up was already 45 minutes behind.

How does this happen so early in the morning? It was actually one and half hours after the appointment she was actually seen by the consultant.

When questioned we were advised this was because a few people arrived late to their appointments. I am sorry because people cannot organise themselves to be on time we were delayed by a ridiculous amount.

Working in the NHS, if someone is late to see me they either wait to the end or they are rescheduled to prevent the rest of the patients being annoyed. 

My daughter has missed a whole day off school, she has several other appointments throughout the year, and if everyone was the same she would miss substantial school work. I don't think this is good enough.

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Responses

Response from Dympna Hamilton, Assistant Service Manager, Orthopaedic Department, Belfast Health and Social Care Trust about a year and a half ago
Dympna Hamilton
Assistant Service Manager, Orthopaedic Department,
Belfast Health and Social Care Trust

Submitted on 25/09/2023 at 16:46
Published on Care Opinion at 17:38

Hi Emma98,

I am sorry to hear of your experience and will follow up with the Manager of the Department and Patient Access Manager to review our practice to help prevent such recurrences and delays.

Thank you for the feedback as we wish to continue providing the best possible Service to our patients.

Best regards, Dympna Hamilton

Assistant Service Manager

Orthopaedic Service

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Response from Seamus O'Brien, Senior Manager , Withers Orthopaedics area, Belfast Health and Social Care Trust about a year and a half ago
Seamus O'Brien
Senior Manager , Withers Orthopaedics area,
Belfast Health and Social Care Trust

Submitted on 25/09/2023 at 16:50
Published on Care Opinion at 16:50

Hi (Emma98)

My name is Dr Seamus O’Brien I want to apologies for the lateness of this response, there was some difficulties in getting this story to myself however the Patient and Client Experience Facilitator for the Belfast Trust has now forwarded your story to myself. I hope you and your daughter are doing well and want to thank you for posting your story on Care Opinion.

I sincerely apologise for your negative experience and clinic delays – I will pass on your concerns to the appropriate team lead.

Please if you wish to discuss anything further please contact PatientExperience@belfasttrust.hscni.net and leave your details and the Facilitator will ensure this is passed to myself.

Again - I want to sincerely apologise for your negative experience.

Many thanks

Dr Seamus O’Brien

Senior Manager

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