"un sympathetic... not caring "

My aunt is currently in hospital and has terminal Lung cancer.

I don't live close so can only visit 1-2 times a week, so i ring every day to see how she has been doing.

9 times out of 10 all i get is she's stable. When i ask for more information they tell ask me what else i want to know. When i explain that i want to know if she's eaten, if she's been i pain all i get is she's ok, i don't know anymore, so i ask to speak to someone who does know and i get told i have a bad attitude!

Yesterday i rang to find out if she's been ok, and if she's had any visitors which i know she did, i was told i haven't seen anyone.

I also found out from speaking to someone later on in the evening that she has now developed phumonia, that wasn't disclosed to me in the first conversation.

Overall i have experienced very disinterested, non sympathetic, and uncaring behaviour.

I understand that things are unstable with the NHS however we are worried relatives who just want to know about our sick relatives.