"Poor service"

About: Church Street Surgery Church Street Surgery Bilston WV14 0AX

Posted via nhs.uk about a year and a half ago

I have tried ringing the surgery today to make an appointment. Firstly due to being number 30 in the queue I requested a call back, I received a message saying you had tried calling me which you never did. Secondly after waiting for a call back which never happened I then spent over one and half hours in a queue when I started I was number 6 and proceded to spend half an hour as number 2. This is totally unacceptable for a surgery that never seems to be busy and has two receptionist.
It is virtually impossible to book a face to face appointment and it seems now its just as difficult to get through to the surgery to even request a phone consultation.

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Church Street Surgery

Submitted on 20/05/2024 at 12:29

Published on nhs.uk at 12:29

We are sorry to hear that you have had problems getting through to the surgery. We have now recruited more staff and hope that wait times will be shorter.
We do have face to face appointments available, however sometimes there can be a wait for the appointment. If there are no on the day appointments, we will redirect patients to the most appropriate service.
Thank you for your feedback.
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