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"Enniskillen rapid response nursing team"

About: Rapid Response Teams / Rapid response teams Enniskillen

(as the patient),

I attended the Enniskillen Rapid Response Nursing Team for a follow-up re-dressing of a special elasticated bandaging of my leg, toes to thigh. This is to assist in the healing of a chronic, thumbnail-sized wound caused by a brace I have to wear on my leg at the moment.

This was performed by Sarah, assisted by Lorraine, both really skilled nurses, with care and compassion, who were so understanding of my needs. Sarah was quitely spoken and Lorraine a wee chatterbox. Both consummate professionals.

Clearly this was a job which is beyond the skills of us normal folk and boy!, it saved a huge journey and inevitable wait, to one or another hospital, local or further afield. It was performed promptly to fit in with my schedule on a Saturday afternoon. I then went off to complete my shopping visit to town.

The environment was spotlessly clean and bright. I was offered tea/coffee and biscuits.

The nurses were pleasant and helpful and the job was completed with no fuss. I would have no hesitation in being treated by them or the other members of the team. Fantastic service on a very damp Saturday afternoon.

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Responses

Response from WHSCT about a year and a half ago
Submitted on 16/10/2023 at 18:28
Published on Care Opinion on 17/10/2023 at 09:42


Western Health & Social Care Trust. Eileen Tyler Manager Rapid Response Team Enniskillen

Dear Aquaspeleo,

Thank you for taking the time out to comment on the Rapid Response Community Nursing Service. I am pleased to learn that you found the service convenient and the care was of a high standard.

Thank you for your positive comments regarding two of our staff; I will of course pass these on to the individuals you specified. I was pleased to learn that you found the environment comfortable and clean.

We value your feed-back and I was pleased you 'felt you would be more than happy to use the service again'. Once again I thank you for your feedback and I wish you all the very best as you continue with your treatment plan

kind regards

Eileen

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