Care Opinion

Text size

Theme

Language

Videos in BSL or ISL
Help with language translation
Help with reading or listening

Pharmacy

Story from nhs.uk

"Pharmacy "

About: Manchester Royal Infirmary

Lloyds pharmacy who operate out of the MRI are a disgrace. The service is painfully slow with many staff just stood behind the counter chatting. The usual wait is 40 minutes even when there are a handful of people waiting. The contract should be given to another pharmacy.

More about:
nhs.uk logo
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Patient Experience Coordinator., Manchester Foundation Trust about a year and a half ago
We are preparing to make a change
Manchester Foundation Trust

Submitted on 27/10/2023 at 14:52
Published on Care Opinion at 14:58

Thank you for your feedback via the NHS website. We are sorry to learn that your experience was not as positive as we would hope at our outpatient pharmacy, Lloyds pharmacy. It is important to us that comments are heard and used as an opportunity to make improvements wherever possible.

We are currently reviewing how medicines are available to our patients, following an outpatient appointment, and will ensure that your comments are fed into the process. Your concerns have also been raised directly with the department involved, so they can investigate and make the changes necessary to avoid other patients having the same experience.

If you would like to discuss your experience with us in more detail, please do not hesitate to contact our Patient Advice and Liaison Service (PALS) on 0161 276 8686 or by e-mailing pals@mft.nhs.uk quoting reference number PO23/0109.

Yours sincerely,

Patient Experience Team.

Opinions
Next Response j
Previous Response k