"Amazing Care - Ward GA"

About: Raigmore Hospital / General Medicine

(as a service user),

I was admitted to hospital with some really worrying symptoms. From the minute I arrived at ward GA I was treated with care & skill from the obviously very busy staff. After initial tests gave concerning results, not only was I in pain, I was very anxious. Whilst all staff were fabulous I want to name two nurses who took time with me to listen to my fears, comfort me and make sure I was as comfortable as possible. Melissa on Night Shift and Nicole on Day Shift were just fantastic. The are an asset to the ward.

In more general terms, ward GA has implemented some very good systems for moving people quickly from triage to discharge, a bed on their ward or a bed elsewhere. The patient flow was impressive to watch for someone who has studied in this area. 

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Responses

Response from Sylvia Fraser, Clinical Governance Facilitator & NHS Highland Operational Lead for Care Opinion, Clinical Governance, NHS Highland 10 months ago
Sylvia Fraser
Clinical Governance Facilitator & NHS Highland Operational Lead for Care Opinion, Clinical Governance,
NHS Highland

I am part of the overall team who manages complaints for NHS Highland and are known as the Feedback Team. We offer patients, relatives, MPs/MSPs, staff and anyone who requires assistance is registering a concern or formal complaint.

Submitted on 30/11/2023 at 14:44
Published on Care Opinion at 14:44


picture of Sylvia Fraser

Dear Alnesspatient

Thank you for taking the time to post such lovely comments about Ward GA, and in particular Nursing Staff, Melissa and Nicole.

I have forwarded your feedback to the Divisonal Manager and Ward Manager and asked that this is cascaded to everyone involved with your care.

It is always lovely to hear such positive stories, and to know that patients are receiving the care they should.

I hope that should you have an occasion to use our services again that your experience will be just as positive.

With best wishes for your continued recovery.

Kind regards

Sylvia

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