Care Opinion

They provide an excellent service

Posted By Donaldmx23

"They provide an excellent service"

About: Raigmore Hospital / General Medicine Raigmore Hospital / Radiotherapy

(as the patient),

I hear many complaints about the NHS but that is not my experience. The staff , especially the nursing staff are excellent in both the CT and oncology area at Raigmore I find them experienced, friendly and obliging. They provide an excellent service to all us cancer patients. 

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Responses

Response from Sylvia Fraser, Clinical Governance Facilitator & NHS Highland Operational Lead for Care Opinion, Clinical Governance, NHS Highland 11 months ago
Sylvia Fraser
Clinical Governance Facilitator & NHS Highland Operational Lead for Care Opinion, Clinical Governance,
NHS Highland

I am part of the overall team who manages complaints for NHS Highland and are known as the Feedback Team. We offer patients, relatives, MPs/MSPs, staff and anyone who requires assistance is registering a concern or formal complaint.

Submitted on 17/11/2023 at 10:29
Published on Care Opinion at 10:29

picture of Sylvia Fraser

Dear Donaldmx23

Please let me introduce myself. My name is Sylvia and I am a Clinical Governance Faciliator at NHS Highland.

Thank you for taking the time to post such a lovely compliment for both Radiology and Cancer Services staff.

It is always a pleasure to receive such comments and to know that the staff at NHS Highland are appreciated both for their hard work and for their attitude towards patients.

I have passed on your comments and asked that managers share with all the staff involved in your care.

Thank you for taking the time to feedback your experience.

With kind regards

Sylvia

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