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"An example of just how good the NHS can be"

About: Pilgrim Hospital / Ophthalmology

(as the patient),

I should have received a next appointment six weeks after my visit to the M2 Royle Eye Clinic at Pilgrim Hospital, Boston. It did not materialise.

I chased up my next appointment up via the PALS  service.  The response was immediate and I have since had two  appointments (within a couple of days of one another) and a third already booked.

My most recent visit was an example of just how good the NHS can be.  A well organised visit. The three different elements of the procedure that were carried out were performed in a most professional manner with detailed explanations at each step.

I don't know what happened regarding the missing appointment but the last few days have more than made up for the delay.  Hopefully a full diagnosis can now be made and a treatment plan for my WAMD and cataracts can be formulated.

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Responses

Response from Debbie Buttigieg, Patient Experience Administrator, United Lincolnshire Teaching Hospitals NHS Trust 17 months ago
Debbie Buttigieg
Patient Experience Administrator,
United Lincolnshire Teaching Hospitals NHS Trust
Submitted on 28/11/2023 at 08:19
Published on Care Opinion at 08:19


Dear Nek2023

Thank you for taking the time to share this feedback for the PALS team.

Feedback of any kind is very welcomed.

Thank you again.

Is that ok?

Helen

Helen Woods

Pals Facilitator

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by Nek2023 (the patient)

Thank you, Helen. I have now had a further appointment and tests, a treatment plan has been formulated and should start within the next four weeks.

Thank you again.

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