"Terrible Gp practice"

The Gp receptionists are terrible at this location. The Drs are wonderful, attentive, and caring. But they’re extremely hard to get in touch with due to the receptionists. Whether you ring or attend in person you will be ignored. When I ring I am always in a long queue to speak to someone regardless of the time of day. And if you can speak to one of them before being cut off by the phones they’re patronising. I was told by a Dr if my issue was to continue I would have to attend in person for an examination and to call the morning of to get one. So I did, I was number 3 in the queue and was told there were none left and I could only have a telephone appt. After explaining that the Dr asked me to be seen in person the receptionists didn’t care and said that they’re for more urgent cases, although the Dr specifically said if my issue wasn’t to resolve from the medication I was prescribed I would have to be seen as soon as possible. I have now moved GP practices and although it being in a massive city and having 2 receptionists on the desk they can manage to answer my call within 2 minutes everytime. I just quit my job as a receptionist in a clinic within a hospital and I not once had a valid enough excuse as a receptionist to ignore people waiting to speak to me for 7 minutes. The only piece of advice I can give you is to register with Roysia surgery