Care Opinion

Interaction with doctor

Posted By Maryhi

"Interaction with doctor"

About: General practices in Greater Glasgow & Clyde Shawpark Resource Centre

(as the patient),

I have suffered from severe mental health since I was a teen. Have severe anxiety, depression and agitation since I was removed from my head meds after over 25 years. Had a bad episode where I wanted to attack a toddler in the street. Thankfully I didn't.

Contacted my new practice and explained it. I was offered 10 mg of a medication that was useless for me.

Tried again by phone. Got a doctor who demanded I tell them what pills I would like. I Said I don't know. They replied I'm untreatable. I asked why, they replied psychiatric services say I was drunk in the past.

I have now asked the doctor 3 times for details of this. No reply at all. Now I have received an out of the blue appointment to Shawpark Resource Centre - I was there before and left fast as all they offer is CBT and talk. 

I felt I had a basic, useless, abusive 15 min phone call with the doctor and no help offered by any mental health drugs as they refuse to offer any and no reply. Why? 

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Responses

Response from Callum Lynch, Project Manager, Patient Experience Public Involvement, NHS Greater Glasgow and Clyde 10 months ago
Callum Lynch
Project Manager, Patient Experience Public Involvement,
NHS Greater Glasgow and Clyde

Submitted on 24/11/2023 at 12:05
Published on Care Opinion at 13:08

Hi Miryhi,

I hope you are doing better and I am really sorry that this has been your experience and I cant imagine the distress you have went through/ been going through.

Unfortunately, there's not much I can do on my end, however your GP practice should have their own feedback or complaints process. GP practices operate their own process separately to acute/ hospital sites. You should be able to find this info on the GP practice website.

I hope you get this issue sorted and the outcome you need.

Best, Callum

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