"These staff are totally dedicated to their professions"

About: Forth Valley Royal Hospital / Clinical assessment unit Forth Valley Royal Hospital / GP Out of Hours

(as a service user),

Following a consultation in FVRH Out Of Hours I was recently admitted overnight to the FVRH Clinical Assessment Unit.

I would like to express my thanks to all the members of staff within these departments:

OOH - Lindsay, Robyn, Vicki & receptionist.

CCU - Nurse Linda, Dr. Emma, Doctors & Consultants, Nicola (respiratory),

Natasha, Sylvia, Zoe, housekeeping & domestic staff, x-ray, porters and all other (nameless) staff who made sure I was so well looked after and that I knew and was aware they were providing only the very best outcome for me.

I would like to say yes, it seems like a lot of people for 1 patient, however the CCU ward was full to capacity & the level of treatment, care & attention I experienced was also given to each and every other patient luckily enough to be their care. These staff are totally dedicated to their professions.

There is just not enough members of staff which in my opinion is a major fault in the NHS service.

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Responses

Response from Pamela Scott, Lead Nurse, Acute assessment/clinical assessment unit and urgent care centre, NHS Forth Valley 7 months ago
Pamela Scott
Lead Nurse, Acute assessment/clinical assessment unit and urgent care centre,
NHS Forth Valley
Submitted on 23/11/2023 at 18:29
Published on Care Opinion at 18:29


Dear aprilxk53

Thank you for taking the time to feedback on your recent positive experience when you attended the clinical assessment unit.

Our team often work in really difficult and stressful situations in challenging circumstances and I am always in awe of how they ensure that our patients remain at the heart of our care.

I will ensure that the team and individual staff receive your kind thanks.

Thank you again and best wishes

pam

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