Care Opinion

We bailed out to Kent and Canterbury

Story from nhs.uk

"We bailed out to Kent and Canterbury"

About: William Harvey Hospital (Ashford)

Attended A&E at WHH on advice of ambulance service who were concerned my daughter had a kidney stone sent to urgent care after about 30 mins at 10pm we were advised waiting time was going to increase to 4 hours and most likely 5.5 hours by 12:00 one staff member shared that she wouldn’t bring her own family to William Harvey for treatment due to the poor care we left the department just after 10pm and raced to Kent and Canterbury their GP was fully booked but they found a doctor to see my daughter who was amazing we were there for about 4 hours and she was brought back the following morning to be scanned and see the consultant thank goodness for Kent and Canterbury hospital I am a registered nurse and must say I am horrified at the poor care and lack of emotional intelligence I have witnessed in recent weeks at William Harvey I completed my nurse training there and am totally ashamed to admit that I fear being unwell in the future

More about:
nhs.uk logo
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Patient Feedback Co-Ordinator, Patient Voice and Involvement, East Kent Hospitals University NHS Foundation Trust 14 months ago
East Kent Hospitals University NHS Foundation Trust

Submitted on 21/11/2023 at 16:16
Published on Care Opinion at 16:16

Thank you for your feedback. I am so sorry that your daughter had such a bad experience when attending A&E at the William Harvey Hospital. I completely appreciate how upsetting, concerning and difficult this must have been for you as her parent being told that your daughter would have to wait for such a long time whilst in pain.

However I am so glad that she managed to get the medical treatment she needed at Kent & Canterbury. I will make sure to pass on your feedback to the department.

If you would like to discuss your experience further, please contact the Patient Voice & Involvement Team via our email address: ekh.patientvoice@nhs.net

Response from Patient Feedback Co-Ordinator, Patient Voice and Involvement, East Kent Hospitals University NHS Foundation Trust 14 months ago
East Kent Hospitals University NHS Foundation Trust

Submitted on 22/11/2023 at 15:19
Published on Care Opinion at 15:19

Apologies I typed out the above email address incorrectly it is ekhuft.patientvoice@nhs.net

Opinions
Next Response j
Previous Response k