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Professionalism, empathy and understanding

Posted By Myra69

"Professionalism, empathy and understanding"

About: University Hospital Wishaw / Day Surgery

(as the patient),

The staff in the unit were absolutely fantastic and made a daunting experience much less scary. They are all to be commended for their professionalism, empathy and understanding.  I am forever in their debt. 

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Responses

Response from Jennifer Montgomery, Improvement Coordinator, Quality Directorate, NHS Lanarkshire 17 months ago
Jennifer Montgomery
Improvement Coordinator, Quality Directorate,
NHS Lanarkshire

Operational Lead for Care Opinion in NHS Lanarkshire

Submitted on 29/11/2023 at 17:01
Published on Care Opinion at 17:01

picture of Jennifer Montgomery

Dear Myra69,

Thank you for sharing your experience of University Hospital Wishaw, Day Surgery.

It can be a worrying time attending hospital for a procedure and I am so pleased that you were well supported by our professional and empathetic staff. It would have been very reassuring for you.

I will be sure to share your kind words and praise with the whole team. I am sure they will be delighted with your feedback, and this recognition of their hard work will give them a real boost.

I hope you are recovering well.

Kind Regards,

Jenni

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