"Wonderful care but thought needed for missing…"

After a long wait I had a review outpatient appointment at the new royal eye infirmary on william prance road. I was seen quickly, efficiently and recieved excellent care.

But systems seem to have not thought through for the hospital on this site.

I had a really bad experience of getting a prescription, surely there should be a pharmacy on site or the ability to issue a prescription.? Average age of patients attending this hospital 60 plus, with many with having chronic health issues. There is practically no parking on site and patients are being told to park at derriford and walk over, it’s a 20 minute walk to the site and most patients attending this hospital are unable to do this. Has there been any consideration to this? Was there not planning for the patient journey through the hospital? Perhaps a shuttle bus over would be helpful? I was told to attend the pharmacy at the derriford site and left it to the next day as I had a hospital appointment there then, I arrived on site early to queue and when served there was no prescription, I was told to go back to the royal eye infirmary to ask what had happened. Which I did to find that I had to go back to Derriford pharmacy to get the drops again! I of course refused, the car parking was already full when I left the car park and queuing to get in. Consequently I have had to wait 3 weeks to get the drops from my surgery.

What a ridiculous system.

Are there plans for city buses to stop near the Royal Eye Infirmary ?

I live in Cornwall bus services are quite unreliable at the minute and are only once an hour to the Derriford site anyway, which makes it difficult to access the site by public transport. This means I have to use the car.

I am hoping that someone has thought of these issues and that there are plans in place to address them. It has made my experience of using this amazing hospital frustrating.