"Treatment and the new computer system"

Went to the ulster hospitals A&E recently (new bit ) the wee guy on reception was dead on took my details with a smile. I waited for traiage which was fine told to wait for bloods. I was up with rib pain on the right side.

The waiting room was no different to another day in the ulster, busy.  I waited, then next minute I know I was down in zone orange with a Dr. Dr ask why I was up, so I explain my ribs where so so sore. They tried to examine me but, I was that tender around the middle and in at the bottom of me ribs. They did an ultrasound on my arm to get a line in for IV painkillers.

The wee students that were dealing with me were lovely . The problem was scanning the barcodes they were for scanning. Then bloods come back which, so checked X-ray. The girl and fella in X-ray where dead on so back ground and wait for anti blood clot medicine, before home awaits ct scan so all good.

I phone CT to see when it would be, with history of PE it’s stressful. Told I wouldn’t be getting the scan as my X-ray in Oct was clear but no record of having one done the day before. So I’m not getting scan.

I phoned them back the next day to be told, no you are not on our system . What? I have to be I was there at the beginning of the week. Well back to A&E so I phone them to get more anti clot medication, told a Der will call me. Nope never did and getting close to the time I take it.

So I went over to the Ulster. I get there, staff who greeted me was lovely, older receptionist behind her said I told you not to come over here. What they said was a Dr will call me.

Any way back through triage again and the. Dr called me. Then I waited for a few hours, again told them I need need this injection. Well the wee Dr told me I had to wait like everyone else for this and take a sit so I explain. That’s not the case I’m waiting on extra injections.

Well another Dr came over, talked them through the computer about the injections, not realising I was the patient. Said I should have been given the medication by now. So bless them, they went and got it themselves so I had to wait for a nurse to give me it again etc . 

Thurs I phone ct again to see about this scan, really up to high do, no your not on the hospital system. When I went in during the week, the system had all details deleted and wrong numbers in, not even my number and next of kin was a deceased person who wasn’t even my next of kin from a child, seriously old system was better.

I was already told CT to shove the scan as they was causing undue stress etc again with me. I get another call, at this point I was fuming, they told me the request for CT was never put through until I arrived back to the ED middle of the week. What happens if I did have a clot, no harm, I'm sick of this ill treatment, enough is enough.

I get my scan soon and guess what it’s clear, thanks for the undue stress etc once again. Then I had to walk from one end of the hospital to another for the results seriously that wild .

CT were lovely though. And the Dr in minors that give me my results went up and beyond for me bless him 

But the whole system is awful 😞 at least the nursing staff are not standing about talking about a night out now, they are actually doing things they are meant to .