"Terrible service "

I have received shocking care from this service. No one answers the phone, workers don't return your calls. The medical team need to involve patients in their own care. During a review I was told that I wasn't answering the questions, I was but sometimes I didn't know the answers. Doctors appointments always make me nervous and being mental health staff they should be aware of that. Instead I was advised I was being obstructive and asked if I wanted to help myself. If I could help myself I wouldn't be there. Sometimes my mind goes blank and I find it hard to think of the answers, but this was seen as I was being difficult. I hated appointments with the psychiatrist and it made me nervous when I knew when my reviews were. I was expected to discuss things that I didn't always understand. I'm not the trained professional here