"Communication failure"

Had an appointment at surgical centre. Very poor mobility means I struggle to walk even short distances, but lack of appropriate signs meant I had to walk from one end of the building to the other 5 times. I was dropped by entrance to surgical depth. Sign said it was closed and access was by main surgery entrance. From there the depth I was attending was signposted, so I followed the signs, right to the back of the large building, where I discovered the only access was via stairs to the 1st floor. Back to reception to have to wait 10 mins to be seen and told I needed to use the lifts. Upstairs there are no signs to the department i required only a waiting area. Another patient agreed the signs were very misleading where they existed. So much anxiety could have been relieved by a simple paragraph in the appointment letter mentioning the access arrangements.

Perhaps many people in the queue for reception could have had their queries answered by adequate signs, freeing up reception staff to answer phones, another issue I've had with this practice in the past.