Took mum to A+E Causeway at the end of Oct due to her having a fall. Had a sore lower back and pins and needles down left arm.
Mum has heart failure and other med. issues. After seeing nurse in Triage, was told mum would be getting a ECG after nurse finished taking bloods - we sat 2 hrs which when I went to ask nurse why mum still no ECG to be told her folder in wrong place. Then had to wait another 1 hr, as mum was very sore sitting waiting I went again to ask for pain relief for mum, to have to wait another 40 min for that.
When we went into get pain killer for another nurse which I first spoke to about the wait (folder in wrong place) Mum said she had to use toilet but nurse insisted she had to get in to the cubicle for ECG and wouldn't let her go to toilet. When they left the room to go and get things I noticed blood on the floor from earlier patient. Which had not been cleaned, also tops of needles at side of bin not in it.
Mum had to go out and wait again. We asked if mum could get x-ray when in there told not up to me by (nurse). People in waiting room were getting fed up waiting. When finally called by doctor told to go over to green zone where mum should have been sent first instead of waiting room again. After Doc called my mum was seen - x-rayed - by Doc within half a hour - long wait seemed to be due to nurses in A+E.
My mum has now refused to go - nurses see to one patient at a time would help - back due to thin and is still in pain.
"Long waits, misplaced folder and blood on the floor"
About: Causeway Hospital / Accident & Emergency Causeway Hospital Accident & Emergency BT52 1HS
Posted by craterhm75 (as ),
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