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Islay Hospital Appointment - Result

Posted By Adamas

"Islay Hospital Appointment - Result"

About: Islay Hospital / General Medicine NHS Highland (Health)

(as a relative),

Islay Hospital Appointment

I write to follow up on the above story submitted to Patients Opinion on Thursday 03 October 2013. I received an e-mail on the same day timed at 1551 stating the story had been published and another e-mail on the same day timed at 2117 stating that there had been a response.

For those doubting the benefits of Patients Opinion I must tell that at 0830 today, Friday 04 October 2013, my wife received a phone call apologising for the mix up and to tell her that she had an appointment for the end of October. What a result.

Kind Regards

Adamas

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Responses

Response from Maimie Thompson, Head of Public Relations and Engagement, Chief Executive's Office, NHS Highland 11 years ago
Maimie Thompson
Head of Public Relations and Engagement, Chief Executive's Office,
NHS Highland

Submitted on 04/10/2013 at 18:24
Published on Care Opinion on 06/10/2013 at 19:34

picture of Maimie Thompson

Dear Adamas

I am so glad that the local colleagues have been in touch to apologise for the mix up and put things right. Its good to know that you feel this is a good outcome and that your experience of using Patient Opinion has been positive.

I am sure the local team will also be looking into why the mix up happened and hopefully others will benefit from your feed-back.

NHS Highland does take feed-back very seriously and we try and respond to postings promptly.

Kind regards

I hope things go smoothly with future appointments and care.

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