Care Opinion

Cancelled appointment

Posted By Trebmal

"Cancelled appointment"

About: HIV North Staffordshire and Stoke on Trent

(as a service user),

Appt at Stoke Cobridge. I called to check my appt to be told it was cancelled. Boy not received any text?  When calling I pressed option  4 and it kept cutting me off ??

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Responses

Response from Julia Barraclough, Operational Service Manager, North Staffordshire & Stoke on Trent Sexual Health & HIV Service, MPFT 13 months ago
Julia Barraclough
Operational Service Manager, North Staffordshire & Stoke on Trent Sexual Health & HIV Service,
MPFT

I am the Operational Service Manager for the sexual health services across Stoke, Staffordshire, Shropshire and Telford. I support the wider teams to ensure our services are of a high quality and accessible for our service users.

Submitted on 27/12/2023 at 12:28
Published on Care Opinion at 12:28

picture of Julia Barraclough

Dear Trebmal

Thank you for taking the time to provide feedback on the service you received. I would like to apologise for the issues that you have raised, namely that you didn't get notified of a cancelled appointment and are having issues with our voicemail option.

If you could email me you name, date of birth and a contact number, I would like to investigate your concerns in more detail, provide you with a more detailed response, and ensure that we put steps in place to improve our service in the future.

Kind regards.

Julia Barraclough - Operational Service Manager

Email - JuliaC.Barraclough@mpft.nhs.uk

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