Care Opinion

Above and beyond by admin staff

Posted By Mrs Wedgie

"Above and beyond by admin staff"

About: University Hospital Monklands / Clinical Haematology (Ward 16) University Hospital Monklands / Medical Oncology (Ward 16)

(as a service user),

Stephen has, twice, went above and beyond his role.  He got my appointment changed with another department and saved me waiting around in the hospital for 4 hours.  He was so polite and even went to the other department as he was unable to get an answer via the phone.  On another occasion at Dr Paterson's clinic, he came to my assistance again.  He is so kind and generous with his manner being next to none.  Stephen is a credit to the Admin in Monklands. 

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Responses

Response from Jennifer Montgomery, Improvement Coordinator, Quality Directorate, NHS Lanarkshire 12 months ago
Jennifer Montgomery
Improvement Coordinator, Quality Directorate,
NHS Lanarkshire

Operational Lead for Care Opinion in NHS Lanarkshire

Submitted on 28/12/2023 at 23:24
Published on Care Opinion at 23:24

picture of Jennifer Montgomery

Dear Mrs Wedgie,

Thank you for sharing your experience of University Hospital Monklands, Clinical Haematology and Medical Oncology.

I am so please to hear how Stephen consistently has gone above and beyond for you on recent visits. Changing appointments to save you waiting 4 hours would have made such a difference to your experience and what a personal touch going to that department when he couldn't get them on the phone.

I will ensure this kind feedback and praise gets passed onto him, and to the whole team.

I hope you are doing well.

Kind Regards,

Jenni

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