"Coil removal and appointment"

About: Sexual Health Services - North Staffordshire and Stoke-on-Trent (Open Clinic)

(as the patient),

First of all I was having difficulty with the coil causing me to having really bad off days and lose of iron causing me to become tired and my health dropped.

I rang cobridge clinic to be told that there was no appointments and carried on to call for 3 weeks! Until I eventually got a phone consultation. The phone consultation was a disaster they didn’t even book me in to cobridge they booked me into Telford. Then I had to wait another week until I was called again. I finally got an appointment for the coil removal and the lovely lady who removed it really helped me with my nerves and was so down to earth.

Over all my experience was terrible I understand that it’s the only sexual health clinic in stoke as GPs do not offer this service anymore! But I will not be returning to the cobridge health clinic I will try and use what my GP has to offer.

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Responses

Response from Andrea Perkins, Nurse Manager, North Staffs and Stoke Open Clinic, Inclusion 10 months ago
Andrea Perkins
Nurse Manager, North Staffs and Stoke Open Clinic,
Inclusion
Submitted on 02/01/2024 at 14:10
Published on Care Opinion at 14:12


Hi Frankieh,

Thank you for your feedback and apologies for the negative experience you have had with our service. If you could email me to arrange a time to discuss further.

Kind regards

Andrea

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Response from Andrea Perkins, Nurse Manager, North Staffs and Stoke Open Clinic, Inclusion 10 months ago
Andrea Perkins
Nurse Manager, North Staffs and Stoke Open Clinic,
Inclusion
Submitted on 02/01/2024 at 14:46
Published on Care Opinion at 14:52


My email address is andrea.perkins@mpft.nhs.uk

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