Care Opinion

Opening times

Posted By Lerwick Girl

"Opening times"

About: Lerwick Health Centre

(as a service user),

I phone Lerwick Health Centre at 12:10, answer machine stated we are closed for lunch till 2pm. I'm not sure why a lunch break needs to be for 2 hours. As I have feedback before, accessibility to the Lerwick Health Centre is very poor, especially for people who work Monday to Friday 9-5, I try to make these phone calls in my lunch break but the centre is almost always closed for either lunch or training.  

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Responses

Response from Katherine Cripps, Feedback and Complaints Officer, Corporate Services, NHS Shetland 11 months ago
Katherine Cripps
Feedback and Complaints Officer, Corporate Services,
NHS Shetland

Submitted on 15/01/2024 at 14:50
Published on Care Opinion at 14:54

Hello Lerwick Girl

I am very sorry to read about your concerns regarding access to Lerwick Health Centre. I'd be interested to hear if it is the GP surgery you are trying to contact or one of the other health services we have available at Lerwick Health Centre, so that I can direct the query to the right place. If you would like to contact me directly, I can try and help resolve this matter for you.

The best way to do this would be to email me via shet.feedbackandcomplaints@nhs.scot, or call 01595 720915.

Thank you

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by Lerwick Girl (a service user)

Hello, I was attempting to seek advice from a GP or ANP but that is the voice mail that is set to all calls into the health centre as far as I can tell. Thank you.

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