Text size

Theme

Language

"My care throughout was fabulous"

About: Grantham & District Hospital / X-ray and Scans

(as the patient),

Unfortunately I suffer from an awful phobia of anything medical and hospitals, I shake and can't catch my breath which causes severe anxiety and pure panic even entering the building . On visiting, doctors tests were arranged, endoscopy (which I couldn’t do unfortunately), but my care throughout was fabulous. The CT scan, my phobia gave me days of panic even before the day of the scan, and the mere thought of a cannula freaked me out as needles are a no for me.

This story is for the person who did my scan who took so much time to help me through a procedure that I couldn’t see myself doing, I wish I got his name, what a kind and gentle man he was. My husband got all trussed up and was allowed to stay with me the whole procedure. I was in a state tbh and my husband said I couldn’t stop thanking him and just held his hands saying thankyou. Sorry if this seems drawn out but I can't thank him enough for how he went far beyond with his kindness, what a special man he is, he genuinely cared about my phobia and I had it done with all his help and patience, thank you so much.

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Andrew Roberts, United Lincolnshire Teaching Hospitals NHS Trust 15 months ago
Andrew Roberts
United Lincolnshire Teaching Hospitals NHS Trust
Submitted on 31/01/2024 at 09:57
Published on Care Opinion at 09:57


Dear courageyc99

Thank you for sharing your feedback regarding the care you received at Grantham radiology department. I am very pleased that the kindness and patience demonstrated by my colleague who guided you through the procedure and that this made a positive impact on your overall experience.

I have forwarded this feedback to the team and appreciate the opportunity to highlight the significant role compassion and empathy plays in the healthcare journey.

Kind regards

Andrew Roberts

CT Pan Trust Lead

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Diagnostic Matron, United Lincolnshire Teaching Hospitals NHS Trust 15 months ago
United Lincolnshire Teaching Hospitals NHS Trust
Submitted on 31/01/2024 at 10:41
Published on Care Opinion at 10:41


Dear Courageyc99

Thank you so much for taking the time to let us know about your experience with us at Grantham CT. I am so pleased that you felt that your phobia was considered during the whole procedure and the staff were able to support you throughout it all. I am glad that your husband was also able to be with you during the procedure, I am sure this was a great help.

I will ensure your comments are shared with the team.

Best wishes

Cathy, Matron

Opinions
Next Response j
Previous Response k