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"Excellent service"

About: Antrim Area Hospital / Endoscopy Suite

(as a service user),

I attended Antrim Endoscopy Unit for a procedure feeling very nervous. I shouldn't have worried as the staff were excellent at explaining everything and putting my mind at ease.  I felt like I was listened to and options for pain relief etc were fully explained despite the unit being extremely busy. 

Jenny, Colleen and Nuala were so welcoming and friendly on arrival and in recovery. Special thanks to Dr Diong, Rebecca, Sandra and Stephanie for their expertise and looking after me so well during my procedure. 
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Responses

Response from Karen McKendry, Lead Nurse - Endoscopy, Northern Health and Social Care Trust 14 months ago
Karen McKendry
Lead Nurse - Endoscopy,
Northern Health and Social Care Trust
Submitted on 05/02/2024 at 09:12
Published on Care Opinion at 09:12


Hi,

Thank you for your lovely feedback. You have a great memory for names.

The staff will be delighted to receive this and will be able to use your feedback towards their NMC revalidation.

The unit can be very busy especially if lists have over run however all staff try to ensure each patient is treated individually and time is always given to ensure they are reassured and put at ease.

Thanks again and take care.

Karen Mc Kendry

Lead Nurse for Endoscopy

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