Care Opinion

Nothing short of fantastic

Posted By FamilyHelp70

"Nothing short of fantastic"

About: Royal Alexandra Hospital / Dermatology

(as a relative),

Took my elderly Mother up to an appointment at the Dermatology dept in the Royal Alexandra Hospital, Paisley earlier today.

Dr.Robertson and her assistant Shona, were nothing short of fantastic. They made my Mum feel so safe in their care and held my Mum's hand throughout her short procedure. It was a real pleasure to meet these 2 ladies, who were a joy to communicate with and everything was so upbeat. What change to experience this in a hospital, as normally, from my experience, staff, although very professional within their roles, very rarely interact in the way these 2 professionals did with myself and my Mum. Kudos to you both and thank you for everything you did for my Mum earlier today.

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Responses

Response from Isobel Cairney, Clinical Service Manager, Dermatology - GGC wide, NHSGGC 10 months ago
Isobel Cairney
Clinical Service Manager, Dermatology - GGC wide,
NHSGGC

Submitted on 29/01/2024 at 16:21
Published on Care Opinion at 16:21

Dear FamilyHelp70

Thank you very much for taking the time to leave us feedback regarding your mum's recent visit to the dermatology department at RAH. I am very pleased to hear that your mum was made to feel safe during her procedure and I will pass on your very kind comments to Dr Robertson and Shona.

Thank you again and I hope your mum is recovering well from her procedure.

Isobel

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by FamilyHelp70 (a relative)

Hi Isobel

Thank you for responding. Greatly appreciated indeed. Please do pass on our kind comments to Dr. Robertson & Shona. They were both very professional, kind, caring & understanding throughout and deserve to be told 😃

My Mum is doing great 🥳

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