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"IPS Employment Service - Bradford North"

About: Bradford District Care NHS Foundation Trust / Adult mental health Bradford District Care NHS Foundation Trust / Community mental health team - south and west

(as a service user),

I worked with the Children’s and Adolescent Mental Health Service (CAMHS) and had spent some time in a psychiatric hospital. During the end of my stay at the hospital I was designated a care coordinator. Due to my previous negative experiences with services, I had mixed feelings and very little trust in the health care system. During this time, I worked with an outside advocate called Peter who is a beautiful person. I found that Peter was very friendly, engaging and went out of his way to see me and offer support. 

After discharge, I had regular contact with my new care coordinator which was every 7 days. My care coordinator was Hafsa from North CMHT. She asked how she could support me. I said that the only thing that could help would be to get into work. Hafsa listened and offered to refer me to the Individual Placement and Support (IPS) service, which I agreed to. Rayhaan, an employment specialist with IPS, contacted me quite quickly and arranged an initial appointment for a few weeks time. He contacted me a week before this appointment, which I greatly appreciated. On my first meeting I expressed how I felt that my life couldn’t change, and I lacked ambition. I asked if IPS could help me develop and pursue my passions and skillset. I wanted to work on my CV and cover letter and was motivated to complete a work day. I wanted the chance to meet different people who hadn’t known me with a “certain identity”.

Before my initial meeting, I felt flattened and without spirit. On my first appointment I did feel a little overwhelmed, with Rayhaan and his manager, John being present. However, I appreciated the privacy of the location. I felt the support was helpful. I continued to work with Rayhaan in developing my CV, job searching and preparing for interviews. I gained employment in a highly acclaimed dance company. I enjoyed the creative aspect of the role which included participating in the coordination of productions. I was getting in work support from Rayhaan and then felt I wanted to explore more opportunities where I could be more involved in the performing aspect. With support from Rayhaan, I was able to apply and gain employment overseas as an entertainment manager for a high-class chain of hotels.

The IPS service has helped me with everything. The service identified my mentality (creativity) and brought back my sense of intelligence especially when I was set tasks to complete. I feel that Rayhaan was motivational and he set soft targets. His influence was really helpful. During in work support, I would highlight areas I needed support in and Rayhaan would help. For example, Rayhaan helped me in drafting work emails. Rayhaan was able to sit with me and by working together I was able access the skills I had. Also, I felt like my intelligence was back to the forefront and beforehand I felt I had nothing in me. I even started to enjoy English again, especially when writing letters/applications where I explored my creativity to stand out. Additionally, I used to be behind in maths but then I worked with a private tutor which really helped.

I feel like I have achieved my employment goal. I feel emotional and have a lot of respect for Rayhaan who has helped me. I previously couldn’t see myself having a job again. By working with and seeing Rayhaan, and Caroline who is my Therapist, every week has really helped me regain intuition and I have learnt to take every day as it comes.

The IPS team has made me feel like I am valuable and that I am equal as we have worked collaboratively as opposed to feeling like it was patient and clinician. I felt like I could be vulnerable, transparent and very present.

I think that the service is fantastic!

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Responses

Response from Wali Nazar, Senior Patient Experience Lead, Bradford District Care NHS Foundation Trust 14 months ago
Wali Nazar
Senior Patient Experience Lead,
Bradford District Care NHS Foundation Trust
Submitted on 05/03/2024 at 09:18
Published on Care Opinion at 09:26


Hi Anna Belle, I'm Wali Nazar and I work with the Patient Carer Experience and Involvement Team. Thank you so much for taking the time to let us know about your experience with the IPS team, its lovely to hear about the support you received to help your recovery and to increase your confidence to get you back into employment. I will pass your feedback onto the manager and staff you have mentioned in your feedback. If you'd like to find out more about how sharing your experience can help us and other people please contact involve@bdct.nhs.uk and we will send you some information.

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