In late November, I contacted NHS24 as my young son had a fever, rash and swelling behind his ear. After being assessed by a GP, we were told to make our way to Western Isles Hospital. The staff were fantastic-he was seen immediately and the paediatrician called for who began making arrangements for us to be transferred to RCH, Glasgow. We were transferred by ambulance to the airport, where the air ambulance was waiting to take us to Glasgow airport and then another ambulance took us to RCH.
Once again we were seen straight away and admitted to ward 3B, where a side room had been prepared for us. Every member of staff we encountered were fantastic-knowledgable, calm, caring reassuring and friendly, which is exactly what was needed in a stressful situation. Treatment plans were clearly explained to me, which was much appreciated.
We stayed in hospital for a week while the infection was treated before being discharged back home. As my son's condition improved, he was able to enjoy some of the amazing facilities available, including medicinema, the play rooms with the play leaders and a special visit to Santa’s Grotto.
I will forever be grateful to all the staff involved, from those at NHS 24, to everyone who helped us at both hospitals and ambulance crews involved for the highest quality care and compassion shown to us during a stressful and emotional time.
"RCH Glasgow/WIH"
About: NHS 24 / NHS 24 (111 service) NHS 24 NHS 24 (111 service) Royal Hospital for Children (Glasgow) / Ear, Nose & Throat (ward 3b) Royal Hospital for Children (Glasgow) Ear, Nose & Throat (ward 3b) Glasgow G51 4TF Scottish Air Ambulance Scottish Air Ambulance EH12 9EB Scottish Ambulance Service / Emergency Ambulance Scottish Ambulance Service Emergency Ambulance EH12 9EB Western Isles Hospital / Paediatrics Western Isles Hospital Paediatrics HS1 2AF
Posted by robinbs99 (as ),
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