Care Opinion

All the staff I have been in contact with have been first cl...

Posted By Coolbox

"All the staff I have been in contact with have been first class"

About: Raigmore Hospital / General Medicine Raigmore Hospital / Radiology

(as a service user),

Excellent treatment. Every thing was explained to me and being not medically minded I was made to feel at ease. I cannot stress enough the high standard of treatment I have received at Raigmore hospital, all the staff I have been in contact with have been first class. I would like to thank all of them who have looked after me from the GA ward , CT scan, MRI Scan and finally the Ultrasound scan. 

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Responses

Response from Sylvia Fraser, Clinical Governance Facilitator & NHS Highland Operational Lead for Care Opinion, Clinical Governance, NHS Highland 8 months ago
Sylvia Fraser
Clinical Governance Facilitator & NHS Highland Operational Lead for Care Opinion, Clinical Governance,
NHS Highland

I am part of the overall team who manages complaints for NHS Highland and are known as the Feedback Team. We offer patients, relatives, MPs/MSPs, staff and anyone who requires assistance is registering a concern or formal complaint.

Submitted on 21/02/2024 at 08:34
Published on Care Opinion at 08:34

picture of Sylvia Fraser

Dear Coolbox

Thank you very much for your lovely email noting your experience whilst under the care of the General Medical Team within Ward GA at Raigmore Hospital.

I am delighted to hear you have received such good care.

It is always a pleasure to receive such comments and to know that the staff at NHS Highland are appreciated both for their hard work and for their attitude towards patients.

I have passed on your comments and asked that managers share with all the staff involved in your care.

We aim to provide a high standard of care and treatment to the community we serve, and I trust that should you have need of our services in the future your experience will be just as positive.

Thank you for taking the time to feedback your experience.

Kind regards

Sylvia

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