"Awful and not fit for purpose! "

We have recently moved house where we had a perfectly working GP practice, and felt we were being cared for. Since being here and having the only option to register with Ariel Healthcare it's been nothing but a nightmare. We have been trying, struggling, desperately frustrated by trying to book appointments. My wife has regular 6 monthly bloods tests. When she got to the appointment, which was over a month late, she was asked by the Nurse what she needed the test for? There was no record of her past history! At the end the Nurse said if you don't hear any thing assume all is OK. No This is not OK. Our previous surgery used to send a text message from our own GP with the results and what, if anything may need action or change.

Does no one at this practice care? Healthcare! What do they know about that? They are putting the lives of people at risk. Totally disgusted and unfortunately we have no other options. It's disgraceful. This practice is certainly not fit for purpose, it provides mediocre care at best. We both feel vulnerable and worried about the situation. Where do we go, and who do we turn to for medical assistance? A&E and over burden them or ? This review was written by us out of desperation in the hope that someone out there will listen, read and most of all help! It's not just word's, this is reality and it's scary!