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Poor Communication

Story from nhs.uk

"Poor Communication"

About: Ripley Hospital

I am trying to contact Ripley Hospital X-Ray Department to arrange for an x-ray requested by my consultant at Derbyshire Royal Hospital.

When I called the Ripley number there is a recorded message which is so quiet that I cannot hear it. Pressing 2 got me through to the ward who said that the problem was known about. Why has the problem not been fixed?

I called again and pressed 3 which happened to be the correct number for the x-ray department. There was a message informing me that my call could not be answered and requesting that I try again later. After my fifth attempt in one hour I gave up. How on earth am I supposed to arrange an x-ray if there is no way to leave a message?

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Responses

Response from Patient Experience Co-ordinator, Patient Experience Team, Derbyshire Community Health Services 13 months ago
Derbyshire Community Health Services

Submitted on 11/03/2024 at 16:24
Published on Care Opinion at 16:24

Hello,

Thank you for taking the time to provide feedback on your experience when contacting Ripley Hospital via telephone. I am sorry to read that you found the recorded message so quiet that you could not hear it.

I understand that our team has communicated with you via email to advise that we have passed your feedback to the estates team at Ripley Hospital to see if this is something that they can look into.

If you would like us to look into your concern further and respond to you directly, please do contact the Patient Experience Team on 01773 525119 or email DCHST.PatientExperienceTeam@nhs.net.

I understand that you were advised and provided the details, to enable you to contact the PALS Team for University Hospitals of Derby and Burton, who would be able to assist you with the concerns that you raised regarding making an appointment for an X-Ray.

Thank you

Patient Experience Team

Derbyshire Community Health Services

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