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"Visit to GP Practice to see nurse"

About: General practices in Ayrshire & Arran

(as the patient),

Recently I asked for a well woman appointment to chat to the nurse, have some routine blood tests taken and discuss some topics regarding my age - I am in my 70s -  general lifestyle and ask some questions about my stage in life.

My previous practice closed and I was transferred to another local practice. It was the previous practice's custom to routinely call patients for the well man/woman checks and as it had been some years since I had this general chat about my health, I decided to take the initiative.

The person I saw was abrupt, unwelcoming and pointed out that it was not routine to ask for an appointment like this. They agreed to take blood tests but said that it was normal practice to have blood tests taken only on the direction of a clinician, by which I assume they meant GP but they did not measure my height - simply asked me if I knew what it was, they weighed me but made it clear they would not answer any questions about my general health.

As we are told ad nauseam that GPs are overworked, I had thought I was doing the right thing by asking to chat to the nurse, but I believe the person with whom I had the appointment was a Health Care Assistant.  Is that a nurse? If not, perhaps this is why they wouldn’t discuss any of my concerns.

Should I have made a GP appointment? We are advised that on a GP visit, a patient should only go with one topic for discussion.  Where does that leave me?  I wanted to chat about my own general health questions and there was certainly more than one.

We are told that if we need advice on medical matters we should speak to a Health Care Professional.  I would be grateful if someone could tell me which HCP I should have made the appointment with on this occasion.  I am fit and, as far as I know, healthy.  I am very active and wish to continue to be and I felt by being proactive regarding my general health I might save the NHS time and money in future.

I find that as I get older I sometimes occasionally lose confidence and I had spent a bit of time preparing questions for my appointment. Some of the queries I had/have cause me some embarrassment to discuss but my experience with this person has caused me to rethink visiting my local surgery.

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Responses

Response from Danielle McNaught, Business Manager, Primary and Urgent Care, NHS Ayrshire & Arran 12 months ago
Danielle McNaught
Business Manager, Primary and Urgent Care,
NHS Ayrshire & Arran
Submitted on 20/03/2024 at 12:57
Published on Care Opinion at 12:57


Dear Mayro

I am so very sorry to hear of the negative experience you have had on a recent visit to your GP Surgery and that it has caused you to rethink visiting your surgery in future.

In order to help with this, the Primary Care Team can liaise with the GP Practice to make them aware of your comments and ask them to look into this further to try and prevent this happening again. To do this, please can you send an email to HSCPAdmin@east-ayrshire.gov.uk (marked for the attention of Primary Care) providing your details and the name of the GP Practice you are registered with.

If you wish to remain anonymous, we can feed back your comments to the GP Practice for their awareness and learning.

Thank you for taking the time to share your experience and am so very sorry it has not been positive on this occasion.

Kind regards

Danielle

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