"Worst a+e in england. "

About: Stepping Hill Hospital Stepping Hill Hospital Stockport SK2 7JE

Posted via nhs.uk 13 months ago

2 times in one week i attended a+e for different problems with my health and both times i was misinformed on the correct waiting times. 6+ hours in one night is no the turn around for an a+e department. Disrespectful staff when you ask about what happening with your case. rude abrupt answers with no help from the lady at main reception.

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Aoife Isherwood

Patient Experience Facilitator,

Stockport NHS Foundation Trust

Submitted on 18/03/2024 at 14:13

Published on Care Opinion at 14:43

Good afternoon,
Thank you for taking time to share your experience with us following the recent visit to the Emergency Department. I was sorry to read about the wait you incurred and the impact this had on your experience.
I have shared this feedback with the team so they can use this to look at how communication relating to wait times can be addressed within the department for improvements.
Kind regards,
Patient Experience Team

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