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"My experience was good in all aspects"

About: Diabetic Eye Screening / The Arches Wellbeing and Treatment Centre

(as a service user),

I attended for my Northern Ireland Diabetic Eye Screening Programme at the appointed time.

Front reception at the Arches Centre directed me to the appropriate area, where I was greeted by a pleasant and helpful volunteer called Gary. He invited me to take a seat.

The operative, called Paul, then emerged and brought me through and gently took me through the process, including applying eye-drops, shown to the waiting room for a few minutes, then brought back for the eye exam.

When complete, Paul asked me if I wanted to look at the photos with him, with some layman explanations, so we did that and I mentioned diabetes more generally, so he gave me what is is a very helpful advice card of "15 Healthcare Essentials' from Diabetes UK.

My experience was good in all aspects, so I thank all concerned, and would urge fellow citizens to take-up this most efficient screening service.

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Responses

Response from Conor Stewart, Senior Opthalmic Science Practioner, NI Diabetic Eye Screening Programme, Ophthalmology, Belfast Health and Social Care Trust 13 months ago
Conor Stewart
Senior Opthalmic Science Practioner, NI Diabetic Eye Screening Programme, Ophthalmology,
Belfast Health and Social Care Trust
Submitted on 15/03/2024 at 16:05
Published on Care Opinion at 16:09


picture of Conor Stewart

Hi GN Belfast,

Thank you for sharing your experience with the Northern Ireland Diabetic Eye Screening Programme. We really like hearing stories like yours and I am delighted that you had such a positive screening appointment. I will pass your story onto Paul for him to see also.

Regards

Conor Stewart

Senior Ophthalmic Science Practitioner

Northern Ireland Diabetic Eye Screening Programme

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Response from Melanie Fitzgerald, Volunteer Team Lead, Volunteer Services, Belfast Trust 13 months ago
Melanie Fitzgerald
Volunteer Team Lead, Volunteer Services,
Belfast Trust
Submitted on 19/03/2024 at 18:42
Published on Care Opinion on 20/03/2024 at 08:17


picture of Melanie Fitzgerald

Hi GN Belfast

My name is Melanie and I am the Volunteer Services Team Lead for Belfast Trust.

Thank you for sharing your story regarding attending for Eye Screening at The Arches. I am delighted that our Volunteer Gary was able to assist you and will be delighted to pass on your comments to him.

Best wishes

Melanie

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