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"Virtually all GP appointments are gatekept"

About: Modality Enki Medical Practice

The practice will try their utmost to gatekeep any GP appointments. All I require is to be referred to an external service. Sadly only the GP is authorised to do this.

I appreciate the service is busy and under intense pressure but I don't even want to be seen by you. Just refer me for heaven sake.

It will take you mere minutes to do this.

I tried calling during the mornings at 8am.

There are 2 options.

- Click 1 for a call back

- Wait on hold for the phone to be picked up by an operator

Tried the first one and never really received a call back.

Tried the 2nd option and the line was dropped after a 20 minute hold.

My health condition is deteriorating and Enki is the only obstacle between me and seeing a consultant.

I am now forced to go private and pay possibly hundreds or thousands of pounds. I am just hoping they would have the authority to refer people.

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Responses

Response from Modality Enki Medical Practice 12 months ago
Modality Enki Medical Practice
Submitted on 08/04/2024 at 09:32
Published on nhs.uk at 09:32


Dear Adam

I am sorry to hear that you are unhappy with the level of service at the practice. You are welcome to submit a feedback form on our website if you would like me to look into this further.

https://www.modalitypartnership.nhs.uk/contact

Kind Regards,

Patient Experience Team

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