"Bad service "

Not happy as I think the surgery is getting more unprofessional day by day .They have changed that you can’t be later than 10 minutes to Five minutes look which is absolutely acceptable, but none of the patients were informed by text or email. I could be running late which can happen sometimes Happen Lucky that I called up saying that I might be round 5 to 10 minutes late, and then I was told that this has been changed to 5 minutes so if I was over five minutes late I would not be seen Plus, sometimes the receptionist the give you the wrong information and I don’t want to mention any names, but they have rude receptionist .. Really upsetting as this is my family Doctors, and now I feel like I just want to move elsewhere to be honest