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"Excellent care"

About: Queen Elizabeth University Hospital Glasgow / Accident & Emergency

(as the patient),

Suffered severe abdominal pain. Attended A&E at the QEUH. The staff went above and beyond to ensure I recieved appropriated care. Angie (think that was her name )the nurse in triage was amazing.

The HCSW who took bloods was brilliant! HCSW Emma and SN Graeme were attentive compassionate and completely understanding. Gemma ANP I cannot thank enough. She was thorough ,understanding and compassionate.

The department was extremely busy and every member of staff who looked after me is a credit to the NHS. You put me at ease when I was struggling and worried. Massive thank you guys you are all incredible x

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Responses

Response from Karen Hughes, Senior Charge Nurse, Emergency Department and Minor Injuries Units, Queen Elizabeth University Hospital and New Victoria Hospital), NHS Greater Glasgow and Clyde last month
Karen Hughes
Senior Charge Nurse, Emergency Department and Minor Injuries Units, Queen Elizabeth University Hospital and New Victoria Hospital),
NHS Greater Glasgow and Clyde

Senior charge nurse & emergency nurse practitioner within the ED & Miu of the Queen Elizabeth University Hospital

Submitted on 02/04/2024 at 13:56
Published on Care Opinion at 13:56


picture of Karen Hughes

Dear xLLx,

thank you so much for taking the time to submit a care opinion. I hope you are fully recovered, that sounded such a painful ordeal for you. I have passed on your lovely comments to Angie, Emma, Graeme & Gemma. They will be delighted you found them compassionate and understanding, they work extremely hard to deliver a high standard of care to all of their patients and will be so appreciative that it hasn’t gone unnoticed.

With kind regards,

Karen

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