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"Fantastic treatment"

About: Royal Alexandra Hospital / Breast Clinic

(as a service user),

I found a lump in my breast and went to doctors right away. Doctor referred myself to the RAH. I received my appointment within a couple of days which was fantastic.

I was seen by Consultant Dr Mackay who was absolutely lovely and agreed it needed to be investigated . I was then  sent  for a  mammogram. The lady who performed the mammogram was very professional and explained the process at all times. After receiving results I then returned to see Dr Mackay. Thankfully my results were normal, but just to make sure a couple of biopsies were done. During this procedure I felt no pain at all and Dr Mackay was so caring. The results came back within 3 days and were normal.

I would just like to thank the NHS for the fantastic treatment I received. Also Dr Mackay for the empathy and kindness shown during my appointment. 


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Responses

Response from Nicole McInally, Patient Experience and Public Involvement Project Manager, PEPI, NHS Greater Glasgow and Clyde 12 months ago
Nicole McInally
Patient Experience and Public Involvement Project Manager, PEPI,
NHS Greater Glasgow and Clyde
Submitted on 02/04/2024 at 16:12
Published on Care Opinion at 16:12


picture of Nicole McInally

Posted on behalf of Pamela McQuarrie, Clinical Services Manager, Surgical Specialities, Royal Alexandra Hospital/Vale of Leven

DearMaxwellton65

I was very grateful and appreciative to read your lovely feedback regarding your recent experience of our Breast care service at the RAH, Paisley.

Your kind words regarding Dr Mackay have been shared with her. On her behalf, I would like to thank you for acknowledging her caring approach and how she was able to show you empathy and kindness during your consultation. It is a worrying time awaiting investigations but I'm delighted to hear your were seen so quickly and that your results were normal.

Kind Regards

Pamela

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