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I find this very disappointing

Posted By XXX275

"I find this very disappointing"

About: Dr Gray's Hospital / Ophthalmology (Eye Problems)

(as the patient),

I was diagnosed with glaucoma and initially was bounced all over Moray and Aberdeen to be seen by several different practitioners  from Buckie to Elgin to Aberdeen hospital and other out sourced practices there. There was no consistency and was required to do round trips of up up to 120 miles.

Then Mr Bearn headed up the Ophthalmology clinic in Elgin, he and his staff provided an excellent service second to none. He operated on both my eyes and saved my eye sight and has continued to monitor them since.

I have been informed that due to cost cuts his short term contract at Dr Gray's Hospital will be ended this summer and nursing staff will in future carry out checks at the Elgin Hospital to be reviewed later at Aberdeen Hospital.

I find this very disappointing that Elgin will no longer be able to provide a proper service and patients are then going to have to travel hundreds of miles again if they need to see an Ophthalmologist.

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Responses

Response from Lesley Gow, Nurse Manager, Surgical Services, NHS Grampian 12 months ago
Lesley Gow
Nurse Manager, Surgical Services,
NHS Grampian

Submitted on 15/04/2024 at 20:50
Published on Care Opinion at 20:50

picture of Lesley Gow

Hello XXX275

I am sorry to hear that you were moved around a lot at the beginning but glad that this settled down and that you now have a consistent service managed locally. Unfortunately, I am unable to answer directly about the ongoing service with Dr. Gray's hospital, but I have forwarded your message on to the relevant people and asked them to get back in touch with yourself.

Sorry I am unable to help any further and I hope that you receive a response soon.

Thank you, Lesley.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Lesley Gow, Nurse Manager, Surgical Services, NHS Grampian 12 months ago
Lesley Gow
Nurse Manager, Surgical Services,
NHS Grampian

Submitted on 16/04/2024 at 15:09
Published on Care Opinion at 15:09

picture of Lesley Gow

Hello XXX275

I have had a response back from the Ophthalmology service team in regards to your feedback, but they are unable to reply directly due to access issues.

Their reply to your concern is; one of our Consultants will be finishing in the summer, however there will still be a service in DGH with visiting Consultants from Aberdeen attending Elgin to support continued input from both nursing and optometry colleagues. We are also looking at reviewing the service at DGH to ensure that we are able to provide a service that meets the needs of as many patients as possible in a sustainable way.

I hope you find this helpful and gives you some reassurance that your care will continue to be delivered at Dr. Gray's hospital.

Thank you, Lesley.

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