Care Opinion

I couldn't fault the care I received

Posted By perseuszb39

"I couldn't fault the care I received"

About: North Devon District Hospital / Trauma and orthopaedics South Western Ambulance Service NHS Foundation Trust / Emergency ambulance

(as a service user),

I wanted to leave some feedback about the trauma team at Barnstable hospital I had a fall at home and I couldn't fault the care I received from the ambulance to being admitted and treated. I had a lot of treatment and I’m very happy with it

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Responses

Response from Deanne Hill, Patient Engagement Manager, South Western Ambulance Service NHS Foundation Trust 6 months ago
Deanne Hill
Patient Engagement Manager,
South Western Ambulance Service NHS Foundation Trust

Submitted on 10/04/2024 at 11:23
Published on Care Opinion at 11:23

Good morning perseuszb39,

Thank you so much for providing us with feedback on the recent service you received from us, it is much appreciated! We are so glad to hear that you were well looked after by the ambulance crew who attended you, though we are sorry that you had to experience this at all.

For confidentiality, your patient information is redacted on this platform and so we cannot find the details of your incident, we would love to pass your message onto the Ambulance crew who attended you and so, if you would be willing to share some additional information, please could you email compliments@swast.nhs.uk with your name, date the ambulance arrived, address and thank you message, we will then ensure this is passed onto to the relevant crew.

Thank you again for taking the time to feedback and we do hope you're recovering well!

Kindest regards,

Jamie
Patient Engagement Team
SWAST

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