Care Opinion

I didn't expect it to be quite as fast as it was

Posted By rcdsal51

"I didn't expect it to be quite as fast as it was"

About: Fife Community Services / Rapid Cancer Diagnostic Service (RCDS)

(as a staff member posting for a patient/service user),

I was referred to the hospital for tests after a visit to my GP.  I had been feeling quite unwell over a period of time and my GP couldn't get to the bottom of the issue. My GP referred me to the hospital via the RCDS team at Victoria Hospital. I had not thought about cancer as a possible issue and initially was concerned what the outcome might be. 

I was contacted by a member of the RCDS unit and straight away I was reassured that this was purely exploratory and as the pathway was quick I would be given the results of any tests in a timely manner.

I didn't expect it to be quite as fast as it was.  All within two weeks I was contacted given hospital appointments for a scan and endoscopy and then had the results.  Luckily all was clear of cancer. 

Please pass on my thanks to everyone who dealt with my visit to the hospital for these tests.  The service from the staff was exceptional. I felt extremely relieved and the speed of the process made it a worrying time less stressful. 

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Responses

Response from Murdina MacDonald, Lead Cancer Nurse, Cancer Services, NHS Fife 7 months ago
Murdina MacDonald
Lead Cancer Nurse, Cancer Services,
NHS Fife

Submitted on 08/04/2024 at 12:33
Published on Care Opinion at 12:33

Dear rcdsal51

Thank you for sharing your experience with us. My name is Murdina Macdonald and I am the Professional Lead Nurse for RCDS. We are glad to hear that your journey through our was reassuring and ultimately resulted in good news.

It’s understandable that being referred to the hospital for tests can be concerning, especially when feeling unwell without a clear diagnosis. We’re pleased to hear that you were reassured by a member of our team as providing clear communication and reassurance is an essential part of person centred care to us, and we’re delighted that you felt supported throughout the process. and that the pathway was explained to you in a timely manner.

We’re thrilled that the speed of the process exceeded your expectations. Timely access to appointments and results is crucial for reducing stress during such uncertain times, and we’re pleased that we were able to provide this for you.

I will certainly pass on your thanks to everyone involved in your care. Your relief and reduced stress are part of our person centred care outcomes, and we’re grateful for the opportunity to have made a positive impact on your experience.

Wishing you good health in the future

Kind Regards

Murdina

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