"My mother's admission to a Loane house"

About: Craigavon Area Hospital / 1 East Gynaecology Loane House / Ward 1

(as a relative),

My mother was transferred to South Tyrone Hospital Loane House mid February 2024. Previously she had been in 1 East which was not a very good experience.  The minute we walked into Loane House we were greeted by the staff, our mother was made very comfortable and immediately we felt this is were she will be cared for by friendly Anderson professional staff.  We learnt that the unit was Nurse Lead and were involved with all the decisions that were made. From the domestic, care assistants, staff nurses, deputy ward manager and managers, OT, Physio and Social Worker they meet with us daily and explained everything to us.

Mum was made very comfortable and received a very high standard of care from all the professionals.  I have to mention in particular Staff Nurse Louise she was excellent, she kept us informed and ensured our mum received the best. I would say to anyone whose relative needs Loane House, it is a excellent ward, run by a very profession team where nothing is missed and the patients do come first.

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Responses

Response from Donna O'Neill, Professional Nurse Lead Loane House, STH, Adult Community Services Directorate, Southern Health and Social Care Trust 6 months ago
Donna O'Neill
Professional Nurse Lead Loane House, STH, Adult Community Services Directorate,
Southern Health and Social Care Trust
Submitted on 08/04/2024 at 14:43
Published on Care Opinion at 14:43


Hello,

Thank you for taking the time to share your mothers recent admission to Loane House.

It is delightful to read you have found staff to be informative and communication was excellent throughout the journey. These key skills are essential to deliver high quality person centred care which you have experienced from all professionals in Ward 1 STH>

I will ensure to share your kind feedback with the team.

Kind Regards

Donna O’Neill

Senior Nurse

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Response from Rosemary Heasley, Ward sister 1 east, Integrated Maternity and Women's Health, Southern Health and Social Care Trust 6 months ago
Rosemary Heasley
Ward sister 1 east, Integrated Maternity and Women's Health,
Southern Health and Social Care Trust
Submitted on 08/04/2024 at 15:35
Published on Care Opinion at 15:35


I am so sorry your experience in 1 east was not good, I would be very happy to speak with you regarding this to understand what happened and where we can change our practice

Kind regards

Rosie Heasley

1 east

ward manager

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