"Good care and explanation"

Having had my annual Retinopathy examination at the Arches Health & Well-being Centre quite recently, I contacted the Podiatry Department to request a check-up appointment.

They sent me an appointment for this afternoon, and I attended as scheduled.

I arrived in good-time and was directed to the clean and uncluttered waiting area, where I took a seat and was greeted by name  after a short wait.

The clinician, Eva, asked me to remove shoes and rest on the couch, where she asked about any particular problems, and I said I just felt it was sensible to get the appointment and be checked-over.

The room was clean and tidy.

Eva made good use of time examining and tidying-up nail, especially both big toes, and listened to what I was saying and answering my queries.

I felt comfortable and that Eva carried-out the checks I expected with care and expertise, and explained things very well.

I felt reassured that, while things were OK, I should not hesitate to contact the Podiatry Dept if I have any concerns or problems with my feet, and would be fine doing so.

I would not hesitate to recommend this vital service to fellow members of the public.  Thank you to Eva and all concerned.