"Concerned that the assessment process isn’t meeting all needs"

The OT said they are not allowed to include Adaptations within their assessment.

Their assessment can only look to see if individuals need equipment.

I cannot find the assessment tool being used as this does not reflect the guidelines/policies on their website.

The OT said washing my hair is not an essential need but I believe I should be allowed to feel as clean as an able bodied person.

I've discussed this with disability charities and they have cited the guidelines and policies in regards to human rights, equity and inclusion. I asked the complaint team to contact me by telephone to prevent a stage one complaint but unfortunately after no response for 6 days, I had to raise a formal complaint.

I have pleaded this be carried out with the urgency it requires as each day there is a delay, I am unable to wash safely. I feel exhausted with the process and the lack of care and compassion has reduced me to tears.

Surely it us cheaper to install an overhead shower when replacing the bath instead of requiring a wet room later. My disease is progressive.

I, however can only go forward with my personal complaint. Can I please ask you to look at what types of home needs assessments are being carried out for other's? My assessment did not meet the criteria set by the local government and the Royal College of Occupational Therapists, and the assessment tool being used is not in the public domain.

I worry for other vulnerable individuals. The occupational therapists have a professional obligation to help vulnerable adults like me. What happened to 'enabling disabled people to live as independently as they can'

My housing association have funding readily available but cannot access this without the OT stating I'm worthy, to a full body wash.

When I asked the OT to include this in their report to allow access to the funding, they're response was that they are not allowed to include adaptations within their assessment and that washing my hair is not an essential need. I feel isolated enough and this has made feel I'm not worthy of help. My housing association have exhausted all avenues and so have I.

I cannot understand why the professionals involved are not challenging this on behalf of the vulnerable adults they are leaving without some basic needs being met.

Feeling clean and having a full body wash in a safe environment is surely something I believe I deserve.

Unfortunately not, instead I feel ashamed for admitting my incapability's and struggles.

I greatly appreciate your call Roger. I had written and posted this response before you phoned me and so I'm sorry if it appears as though my gratitude was not sincere. I did email to let you know I had responded in the forum as I was worried and tried to emphasise my response here does NOT reflect you, but instead the experience before you offered to get involved in my case. I felt you deserved that courtesy. I joined and posted in this forum in the hope someone might listen and help. You know I was surprised when you called but appreciative.

This has been a lonely process and so I'm sure you can understand, for you to take the time to talk and listen, meant more than I can say. I am truly grateful for that.

I even said I wish we had chatted weeks ago as then none of this would have been needed. I appreciate my views are now known but I need to emphasise my intention has never been to duplicate and post unnecessary information to upset anyone. I'm not a natural complainant, in fact, this is the first time I've felt the need to.

I truly meant everything I said during our call and felt reassured when you said you'd help me by getting involved in this complicated process going forward. I really hope once you read, I replied before our conversation, you'll see I'm not being disingenuous in my appreciation and the information was posted in desperation if I'm honest. No one else would talk or consider listening before you called. I felt powerless until I spoke to you but when I heard how passionate you are about your role, I felt relieved for the first time. I continue to really need your help and I hope this makes sense.