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"Attitude of staff"

About: Queen Elizabeth University Hospital Glasgow / Accident & Emergency

(as a carer),

I don’t know what is it with adults or kids A&E at this hospital. In my experience, every other department is fine.

While attending A&E with my relative who has autism it was noted yet again how rude some staff are. When triaging a patient is it standard to cut them off when giving a very relevant medical history? Especially when said patient is autistic and it’s a big thing for them to speak to you. Then to say due to a patient's age it’s not cardiac. No ECG done at this point or bloods.

A nurse is not a Dr and I don't think a staff nurse has any business diagnosing patients. I am shocked at how the staff behave here. The wait is what it is, they need more staff, but their attitude was awful. God help you if you’ve no advocate and are unable to advocate for yourself. 

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Responses

Response from Karen Hughes, Senior Charge Nurse, Emergency Department and Minor Injuries Units, Queen Elizabeth University Hospital and New Victoria Hospital), NHS Greater Glasgow and Clyde last week
Karen Hughes
Senior Charge Nurse, Emergency Department and Minor Injuries Units, Queen Elizabeth University Hospital and New Victoria Hospital),
NHS Greater Glasgow and Clyde

Senior charge nurse & emergency nurse practitioner within the ED & Miu of the Queen Elizabeth University Hospital

Submitted on 22/04/2024 at 17:17
Published on Care Opinion at 17:17


picture of Karen Hughes

dear Neededhelp1,

thank you for taking the time to submit a care opinion. I’m sorry that it was not a nice experience for you. Care opinion doesn’t share personal details, if you’d like to email me directly at karen.hughes@ggc.scot.nhs.uk I will look into this further.

with kind regards,

Karen

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