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Complete Incompetence

Story from nhs.uk

"Complete Incompetence"

About: Bradford Royal Infirmary

I had a phone call on the morning of 04.04.24 cancelling my appointment of the afternoon of that day. My appointment was rearranged for 3.45 0n 18.04.24. On my arrival at the reception there was no record of my appointment, so consequently I was refused treatment. This is just not good enough. Unfortunately, I did not take the name of the incompetent person who can only do half a job. I will ensure that I do so in future and I recommend that anyone receiving a telephone cancellation also takes the name of the caller.

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Responses

Response from Catherine Healy, Patient Experience Coordinator, Bradford Teaching Hospitals NHS Foundation Trust 11 months ago
Catherine Healy
Patient Experience Coordinator,
Bradford Teaching Hospitals NHS Foundation Trust

Submitted on 24/04/2024 at 15:05
Published on Care Opinion at 15:05

Hi my name is Catherine and part of my role is responding to posts on Care Opinion.

I am really sorry to hear of the issues you have experienced regarding your appointment.

This is not the service we aim to provide.

As it is very difficult to investigate without further information I would encourage you to contact our Patient Experience Service (PALS) on 01274 364810 or by emailing patient.experience@bthft.nhs.uk. They will then be able to look into this for you.

Thank you for raising your concerns.

As a Trust we strive to provide a high level of care and patient well being and value all feedback, positive or negative, as a way to drive improvements to our services.

Kind regards

Catherine Healy

Patient Involvement & Experience Co-Ordinator

Bradford Teaching Hospitals NHS Foundation Trust

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